Terms

TERMS & CONDITIONS —

(For Shiv Krupa Tours & Travels)

1. Introduction

Welcome to Shiv Krupa Tours & Travels, a proprietorship business registered under UDYAM-MH-12-0012784, having its principal place of business at 0, Thorat Bhawan, Basmath, Asegaon Road near Sai Mandir, Hingoli, Maharashtra – 431705, India.
These Terms & Conditions (“Terms”) govern your access to and use of our website, services, communication platforms, and any interaction conducted through WhatsApp Official Business API, RCS messaging, phone calls, emails, or other digital channels.

By accessing our services, booking tours, requesting quotations, or communicating with us through any medium, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

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2. Definitions

• “Business”, “We”, “Us”, “Our” refers to Shiv Krupa Tours & Travels.
• “User”, “Customer”, “You” refers to any individual or entity using our services.
• “Services” means travel bookings, tour packages, transportation arrangements, travel consultations, and related messaging communications.
• “Platform” refers to our website, WhatsApp Business API, RCS channels, and associated digital interfaces.
• “Applicable Law” means laws in force in the Republic of India.

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3. Acceptance of Terms

Your use of our services constitutes unconditional acceptance of these Terms. If you do not agree, you must discontinue using our services immediately. Continued communication via WhatsApp or RCS shall be treated as express consent.

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4. Description of Services

Shiv Krupa Tours & Travels provides travel-related services including but not limited to:

• Domestic and regional tour packages
• Passenger transportation services
• Travel planning and consultation
• Booking assistance via WhatsApp, RCS, phone, and email

Service availability may vary depending on location, demand, regulatory conditions, and third-party providers.

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5. Eligibility

You must be at least 18 years of age and legally capable of entering into contracts under Indian law to use our services.

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6. Account Registration

Certain services may require providing personal details such as name, phone number, and travel preferences. You agree that all information provided is accurate and up to date.

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7. User Responsibilities

You agree to:

• Provide truthful and complete information
• Use communication channels lawfully
• Not misuse messaging platforms or send prohibited content
• Comply with WhatsApp and RCS communication standards

Any misuse may result in suspension of services.

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8. Payment & Billing Terms

All prices are quoted in Indian Rupees (INR) unless stated otherwise.
Payments may be required in advance and are subject to cancellation policies communicated at the time of booking. Shiv Krupa Tours & Travels is not responsible for delays caused by third-party payment gateways.

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9. Subscription Renewal & Termination

If subscription-based services are offered, they may auto-renew unless canceled in writing. We reserve the right to terminate services for breach of these Terms.

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10. Use of WhatsApp Official API & RCS

We use Meta-approved WhatsApp Business APIs and RCS channels strictly for transactional, service, and consent-based promotional messaging.
Users may opt-out at any time by replying STOP or contacting us directly.

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11. Message Delivery & Compliance Policy

Message delivery depends on telecom operators, Meta systems, and user device settings. We do not guarantee delivery.
All messages comply with Meta Business Messaging Policy and RCS compliance standards.

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12. Intellectual Property Rights

All content, logos, communication templates, and branding associated with Shiv Krupa Tours & Travels are our intellectual property and may not be reused without written permission.

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13. Confidentiality

We maintain confidentiality of user information except where disclosure is required by law or authorized third-party service providers.

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14. Disclaimer of Warranties

Services are provided on an “as-is” basis. We make no warranties regarding uninterrupted availability, accuracy of third-party services, or suitability for specific purposes.

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15. Limitation of Liability

To the maximum extent permitted under Indian law, Shiv Krupa Tours & Travels shall not be liable for indirect, incidental, or consequential damages.

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16. Indemnification

You agree to indemnify and hold harmless Shiv Krupa Tours & Travels from any claims arising from your misuse of services or violation of these Terms.

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17. Governing Law (India)

These Terms are governed by and construed in accordance with the laws of India. Courts at Maharashtra shall have exclusive jurisdiction.

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18. Changes to Terms

We reserve the right to update these Terms at any time. Continued use constitutes acceptance of revised Terms.

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19. Contact Information

Shiv Krupa Tours & Travels
Address: 0, Thorat Bhawan, Basmath, Asegaon Road near Sai Mandir, Hingoli – 431705
Phone: 9923407978
Email: bhadrithorat9790@gmail.com.